Human resources had never been this blessed until Gen AI came to the scene. And the way things are shaping up, Gen AI for human resources is poised to forever disrupt work, talent, skill sets, and top-of-the-line roles. Here’s exploring the reasons for joining the bandwagon and the benefits of artificial intelligence in human resources. But first, let's mull over the basics.
How Does Use of Artificial Intelligence in Human Resource Management Work?
Gen AI comprises a bunch of tools and systems that primarily rely on Artificial Intelligence to create text, videos, images, audio, and just about any form of content. Gen AI models learn from copious amounts of pre-existing data. Then, they use the acquired knowledge to impact outputs that closely resemble the training data. Thus, Gen AI for human resources is a rewarding option for accomplishing generic HR tasks like screening candidate resumes, conducting interviews, writing job descriptions, offering employee feedback, and a lot more.
Use of AI in HR-The Demand Is Ever Increasing
Global human resource teams have been rather slow in adopting traditional AI. But when it comes to Gen AI, things have been dramatically inspiring. Gen AI tools are helping HR teams work with disparate resources and streamline tasks like data summarization. This, in turn, is helping businesses access vital information for stakeholder decisions.
Despite global HR teams experimenting with Gen AI, one can’t seem to shake off the paradox. Yes! That Gen AI is going to replace human jobs is a recurrent fear for many unless you learn to look at things from a different perspective. Whether Gen AI may or may not replace humans remains debatable, there’s no denying that HR professionals with solid knowledge of Gen AI will lead the demand curve. Here’s an industry study by Mercer that pulls up a couple of interesting insights.
- 58% of employers were predicted to embrace generative AI in human resources by mid-2024.
- 76% of employers believe use of Artificial Intelligence in Human Resource Management would boost efficiency and contribute towards cost savings by democratizing creativity and knowledge
So, what does that mean for Human Resource Teams and Learning & Development gurus?
Industry data shows that such job profiles have a pre-allocated time, which AI can dramatically affect in a few years. So, it makes sense to redesign human resources using Gen AI, where chief people officers can actually make AI tools a norm for bettering human capabilities and team performance.
How can generative AI be used for HR?
The impact of HR and AI is far-reaching. It can be used in a hundred different ways. Here’s a closer look at some of the real-world examples of AI in HR.
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Personalized training content creation
- With Gen AI, HR teams can seamlessly create learning materials matching unique learner requirements across all competency levels. For employees, it's a Step forward as they taste a wholesome, customized learning experience. Plus, the ability to access relevant content as and when they need it is a bonus. Take Gen AI-powered micro training programs, for instance, which are a great tool to bolster employee collaboration and productivity. -
Instant translations in different languages
- Following the pandemic, an increasing number of organizations with globally dispersed teams have taken to remote working. While such a practice has made it possible to source the best talent by blurring geographical boundaries, learning and development have found a new challenge: the language barrier. Often, HR teams find it difficult to present training content in other languages. But they'll have nothing to worry about with Gen AI in the picture.Gen AI is capable of instant translation of content into different languages, helping employees from different nationalities better understand learning points.
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Redefining logical career models and competency frameworks-
Gen AI for human resources is the perfect medium to analyze how employees transition between roles. Tracing logical career paths and different progression models helps them check the boxes for a comprehensive competency model. This further helps in outlining specific skills, abilities, and knowledge that a role demands. For global human resources teams, it's advantageous, as they can create standardized frameworks for recruitment, training and performance management, and training. -
Offering constructive feedback
is tricky, both for the giver and the taker. In fact, as an HR person, sometimes you are clueless about what to write. This is where Gen AI tools come in. Run a few prompts, and you instantly have a bunch of formats to start with. Tweak here and there, and voila! You have neatly crafted feedback with the right tone to convey the message without hurting anyone's sentiment. -
Diversity and inclusion
AI for human resources can help enterprises boost their efforts to promote diversity and inclusion. Thanks to AI’s inherent capability in mitigating bias across systems, such as creating content for job descriptions that ticks the boxes for fair treatment across the HR lifecycle. -
Employee well-being-
Artificial intelligence in HR helps create personalized well-being plans, like putting together multiple mental health resources or suggesting unique work-life balance strategies. In this case, a good example is AI-powered chatbots offering confidential support for employees who need support. -
Top Talent Acquisition-
Generative AI tools are revolutionizing recruitment, allowing companies to automate job postings, screen resumes, and send personalized messages to candidates. Further, it also enhances the process by automating interview scheduling and candidate communication, making hiring more efficient and less time-consuming. -
Employee Engagement-
AI-driven chatbots and virtual assistants are increasingly used to improve employee engagement. They respond to common HR inquiries in real-time, provide personalized feedback, and even capture employee sentiment through intelligent surveys. -
Performance Management-
Generative AI supports continuous feedback and performance reviews, moving away from outdated annual assessments. AI tools can analyze productivity and provide insights that help HR make informed, real-time decisions. With AI analytics, trends in employee performance can be identified early, allowing proactive interventions. -
Learning and Development-
Gen AI evaluates employee performance data to suggest personalized learning paths, making L&D programs more efficient. By analyzing skills and career goals, AI can recommend the right training programs, automating a once time-consuming task. This helps in targeted upskilling and reskilling, which is crucial in a rapidly evolving workforce. -
Employee Retention-
Generative AI can predict potential employee turnover by analyzing engagement, performance, and market factors. Gen AI tools like data analyzer offer predictive insights, allowing HR teams to take proactive steps for retention and workforce planning.
When it comes to applying AI in HR, these examples barely scratch the surface of what lies ahead. With Gen AI at the center, global human resource teams can not only improve their efficiency but also experience a complete reinvention of key roles and operating models.
Generative AI in Human Resources: What Are the Odds?
Like all good things on earth, Generative AI for human resources comes with significant challenges. Luckily, there’s a way out to combat these challenges.
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Over-reliance on Pre-existing Content-generating
AI often reuses existing content, leading to generic job descriptions. To create compelling job descriptions, start with AI-generated content and add unique responsibilities, emerging skills, and company-specific perks. -
Biased Job Ads-
Research shows that AI-generated job ads can be 40% more prejudiced than those written by humans. Jihane Kamil, Head of Data Science at Develop Diverse, emphasizes training AI with the correct data and continually questioning its outputs. While AI can automate processes, human oversight is crucial to avoid reinforcing biases and stereotypes. -
Legal Issues-
Using Gen AI for HR processes requires legal advice. Organizations are responsible for the outcomes, even if AI tools are used. Legal advisors can help adapt AI processes to ensure compliance and accuracy.
How Can StackRoute’s Gen AI B2B Training Help?
At StackRoute, we are an industry-leading knowledge transformation partner that meets unique, end-to-end B2B needs. No matter which industry you operate in, our 4A Gen AI models (Awareness, Application, Augmentation, and Adaptation) can help you find a way.
Together, these specially designed AI programs can reap significant benefits of artificial intelligence in human resources to help global HR teams bend the learning curve.
- speed up training and onboarding content production
- improve employee feedback with summaries highlighting strengths and development areas
- implement career frameworks faster
- guide employees in their development journeys with AI
If this sounds like everything you could’ve asked for your workforce, we would be happy to curate the perfect Gen AI program for your employees.
Click here to book a strategy call and revolutionize HR operations forever.
Posted on 9 October, 2024
